NATURAL BRAIN HEALING
Carrollton, Texas
PRIVACY POLICY
Effective Date: April 7, 2026 | Last Updated: April 7, 2026
Your Privacy Matters to Us
Natural Brain Healing ("we," "us," "our," or "Company") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding it. By using our website or services, you agree to the practices described in this policy.
1. Who We Are
Natural Brain Healing is a family-owned brain health and wellness clinic located in Carrollton, Texas. We offer brain training programs and wellness services including neurofeedback sessions, Transcranial Magnetic Stimulation (TMS), and related services. This Privacy Policy applies to our website, all contact and intake forms, scheduling tools, SMS communications, email communications, and any other interaction you have with us.
Data Controller: Natural Brain Healing, Carrollton, Texas
Contact: [email protected] | +1 (469) 871-7472
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you fill out a contact or inquiry form, schedule a consultation or appointment, opt in to receive SMS or email communications, call or email us directly, or participate in a client intake or onboarding process. This may include:
Full name;
Phone number (including consent to receive SMS);
Email address;
Date of birth and age;
Health concerns or goals you choose to share with us;
Billing and financing information;
Any other information you voluntarily provide.
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect technical data including IP address, browser type, pages visited, referring URLs, device type, and data via cookies and similar tracking technologies (see Section 7).
2.3 Information from Third Parties
We may receive information from scheduling platforms, payment processors such as CareCredit, or referral sources such as other healthcare providers, in limited circumstances related to delivering our services.
2.4 Wellness and Health Goal Information
As a wellness service provider, we may collect information about your health goals, concerns, or background that you voluntarily share with us during intake or consultation. We treat all such information with strict confidentiality and use it solely to provide our services to you.
3. How We Use Your Information
PurposeDescription: Service Delivery To schedule and deliver neurofeedback sessions, TMS, and other wellness services.
SMS & Email Communications: To send appointment reminders, follow-ups, service updates, and (where consented) promotional messages.
Customer Support: To respond to your inquiries, questions, and requests.
Billing & Financing: To process payments and facilitate financing options through CareCredit or other payment providers.
Website Improvement: To understand how visitors use our website and improve its performance.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Safety: To detect, prevent, and address fraud or security issues.
We will not use your personal information for any purpose incompatible with the above without your explicit consent.
4. SMS Communication and TCPA Compliance
4.1 Consent
We collect and use your phone number only when you have explicitly opted in to receive SMS communications. Consent is obtained through our website forms, scheduling tools, or other opt-in mechanisms. Your consent to receive SMS is never required as a condition of receiving our services.
4.2 Use of Phone Numbers
Your phone number is used exclusively to deliver appointment reminders and confirmations, send service-related updates and follow-up messages, respond to your inquiries via text, and send promotional messages only where explicit separate consent has been provided.
4.3 Non-Sharing of SMS Data
WE DO NOT SELL, RENT, SHARE, TRADE, LICENSE, OR OTHERWISE DISCLOSE YOUR PHONE NUMBER OR SMS OPT-IN CONSENT DATA TO ANY THIRD PARTY FOR ANY PURPOSE, INCLUDING MARKETING OR PROMOTIONAL USE. THIS IS AN ABSOLUTE POLICY WITH NO EXCEPTIONS.
4.4 Opt-Out
Reply STOP to any SMS to unsubscribe. You will receive one final confirmation and no further messages will be sent. To re-subscribe, text START or opt in again through our website.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:
Service Providers: Trusted vendors who help us operate our business (scheduling software, email platforms, payment processors), contractually bound to protect your data and use it only on our behalf;
Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of our business or clients;
Business Transfers: In the event of a merger or acquisition, with prior notice to you;
With Your Consent: In any other circumstance, only with your explicit prior consent.
We never share your personal data, phone number, or SMS consent information with third parties for advertising, marketing, or any commercial purpose.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, maintain business records, and comply with legal obligations:
Contact and inquiry data: up to 3 years from last contact;
Client session and wellness records: in accordance with applicable state record retention laws;
SMS consent records: minimum 4 years to comply with TCPA requirements;
Website analytics data: up to 26 months.
When data is no longer needed, we securely delete or anonymize it.
7. Cookies and Tracking Technologies
7.1 What We Use
Our website may use cookies, web beacons, pixels, and similar technologies, including essential cookies (required for site functionality), analytics cookies (e.g., Google Analytics), and marketing pixels (e.g., Facebook Pixel, Google Ads) to measure advertising effectiveness.
7.2 Your Choices
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Please refer to your browser's help documentation for instructions.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption, access controls, regular security assessments, and secure data storage. However, no method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
Access a copy of the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information, subject to legal obligations;
Request restriction of how we use your information;
Receive your data in a portable format;
Opt out of marketing emails or SMS at any time;
Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days and may need to verify your identity before processing your request.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. When a minor receives our services, all communications and consents are handled through a parent or legal guardian who is at least 18 years of age. If you believe we may have inadvertently collected information from a minor, please contact us at [email protected].
11. Third-Party Services and Links
Our website may contain links to third-party websites, including CareCredit for financing options. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any external sites you visit. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to notify you directly. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by the laws of the State of Texas. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the state and federal courts in Texas.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: Natural Brain Healing
Location: Carrollton, Texas
Email: [email protected]
Phone: +1 (469) 871-7472
For SMS support, reply HELP to any of our text messages or email us directly.
By using the Natural Brain Healing website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.